Hf Fenix Urban - Lisbon

I am very pleased with the cleanliness and level of service at the Fenix Urban. It is close to transportation and restaurants.

The hotel is a bare bones design. It is clean, although not fancy.

Helpful staff, good breakfast, clean comfortable room, good location, reasonable price.

There where ants in the room on the 7 th level. When i mentionned it to the hotel staff they acted as ifthey knew it was a problem. No excuses, nothing

The location.

The Family room where we stayed had pull down beds that you can feel the bed springs on your back. One thin pillow for each 4 beds, No alarm clock, Empty and Dirty reefer. Difficult access to Cabinets due to positioning of beds. Limited choices of food for the breakfast. Would not go back to this hotel again.

Great breakfast. Good selection and value to choose from.

Although check-in wasn't till 2 p.m., I've never in my over 20 years of traveling had to wait for a room till the posted time. Bad luck I suppose. They stated that they were fully booked which is rare for most hotels.

excellent location for public transport to city and train station via metro good breakfast very clean hotel

dining room closed for dinner

the staff was amazing and willing to help and give you basic informations

The breakfast is excellent. It is definitely very good value for money. The tourist bus stops very close as well as the underground.

The parking is too narrow for big cars.

Very good location, near Metro station. Good price (with discount).

Dark small room, small window with a view to another building over the street. Bad smell in bathroom. The breakfast coffee is terrible. There was also an esspresso for extra pay. No more 3 stars.

The staff were fantastic; service was excellent; the location was perfect; the buffet breakfast was top class.

Everything about the hotel was outstanding!

It was surprisingly nice, cud not fault it very much

No tea/coffee making facilities and they don't serve diet drinks at the bar

I loved the room that I stayed in. The staff of the hotel was extremely helpfull and friendly. The Breakfast in the morning, although cost only 3.5 Euro per person it was a great spread. The location of the hotel is excellent and thus reaching the place by Aerobus, city bus, or the metro was most convenient. For a person like me who is not used to public transport at all, this was a very comfortably located hotel. It has a good neighbourhood too.

I liked how we were near most of the castles and cathedrals in the area. We thought the hotel was situated in a good location

The only thing I didn't care for about the hotel was the parking garage was a pain to get in and out of.

Clean and modern hotel. Staff very friendly.

The rooms are very, very small. It so uncomfortable because you can hardly walk around the room. I was with my wife and son and the three of us could not walk at the same time in the room.

The usual big hotel. Quiet, large room, comfortable huge bed, slippers, bathrobe and so on. From the center (Rossio) walk for 20 minutes, but there is metro (Pombal). Pleasantly surprised by the low price.

A clogged drain in the sink